Gen4's Commitment to Responsible Gaming
At gen4, we believe every user deserves to enjoy the platform as a controlled and enjoyable form of entertainment — not as a source of stress or financial hardship. Our commitment to responsible gaming is part of how we operate, not merely a legal obligation.
We provide accessible information, guidance, and self-management tools so every user can make informed decisions about how, when, and how much they spend while playing on the gen4 platform. Our goal is to ensure your gaming experience remains positive at all times.
Online gaming should be a form of entertainment — not a way to generate income or resolve financial difficulties. If you find that gaming is starting to affect your daily life, finances, or personal relationships, we encourage you to act sooner rather than later.
Recognise the Signs of At-Risk Behaviour
Recognising warning signs early is the most important first step. Consider whether you have experienced any of the following:
You play longer than planned, or find it hard to stop even when you intended to.
You are using money meant for daily necessities, or borrowing money to keep playing.
You feel anxious, irritable, or stressed when you're not playing, or you use gaming to cope with negative emotions.
Gaming is starting to affect your work, studies, or relationships with family and friends.
If you recognise yourself in any of the situations above, that's a signal to pause and take stock of your gaming habits. Seeking help early is a sign of strength, not weakness.
How to Set Effective Time and Budget Limits
Setting limits before you play is a best practice we strongly recommend. Here is a practical guide for gen4 users:
Budget Limit
- Set a maximum amount in MYR (RM) that you're comfortable spending per session or per week before you start playing.
- Think of deposited funds as the cost of entertainment — like a movie ticket or a meal out — not as an investment you expect a return on.
- Do not make additional deposits once you've reached your set limit. End your session and come back another day.
- Avoid chasing losses by making additional deposits within the same session.
Time Limit
- Set a specific play duration before you log in, and stick to it.
- Use your phone's alarms or reminders to keep track of the time limits you've set.
- Take regular breaks during long sessions — at least 10 minutes every hour.
- Avoid playing when you're tired, stressed, or have been drinking, as your judgment may be impaired.
Available Self-Management Tools
Gen4 provides several self-management tools that users can access at any time through their account. These tools are designed to help you actively manage your platform usage:
Deposit Limit
You can set daily, weekly, or monthly deposit limits in RM through your account settings. Once a limit is in place, the system will automatically decline any deposit attempt that exceeds it within the selected period. Lowering your deposit limit requires a waiting period before it takes effect, while increasing it can be done immediately.
Temporary Break
If you need a break from the platform, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will be unable to log in or make deposits. This gives you space to reassess your gaming habits without any pressure to stay active.
Self-Exclusion
For users who need a longer-term solution, the self-exclusion option allows your account to be suspended for an extended period. While self-exclusion is active, all access to your gen4 account and services will be blocked. Contact our support team at [email protected] to request self-exclusion or for further guidance.
Minor Protection
Gen4 strictly prohibits the use of its platform by anyone under the age of 18. We take the protection of minors very seriously. All account registrations require age verification, and gen4 reserves the right to request additional verification documents at any time.
If you share a device or internet access with family members under the age of 18, we encourage you to:
- Always log out of your gen4 account when you're done.
- Do not save your account password on shared devices.
- Use parental control software available on your device to block access to online betting sites.
If you suspect that a minor has accessed a gen4 account, please contact us immediately so that appropriate action can be taken.
Life Balance & Professional Help
Healthy online gaming is just one small part of a balanced life — not the centre of it. gen4 encourages all users to maintain other interests and activities in their daily lives, nurture meaningful social connections, and make sure that basic needs like sleep, nutrition, and health are never neglected.
If you or someone you know needs help with a gambling problem, we strongly encourage you to reach out to professional support resources. Asking for help is both a smart and courageous step.
For enquiries related to self-management tools or to find out more about the options available at gen4, visit our FAQ us or contact our support team at [email protected].